FAQ

When will my order be shipped?

If you order before 12:00 CET your order will be shipped the same day. If you place the order after 12:00 CET your order will be shipped the next day.

(CET = Central European Time)

When will i receive my tracking number?

You will receive your tracking number when the order is shipped.

When will i receive my order?

Sweden: 2-4 days. Rest of EU: 3-5 days. US 3-5 days

How can I contact you?

Contact our super support support@whysorry.com for any questions.

When should i expect a response from your support?

97% of our responses is sent to the customers within 10 minutes (Monday-Friday 08:00-18:00 CET and Sunday 11:00-16:00 CET)

What forms of payment do you accept?

We accept online payments trough Visa, Mastercard, American Express, Paypal,  Klarna pay later, Klarna slice it and Klarna pay now.

I wrote the wrong email in my order, how do i receive my order confirmation?

Write to our support, we will change your email to the email adress we received your email from and resend the order confirmation.

Where can i purchase WHYSORRY products?

Our products is currently only available on our website whysorry.com. If you want us to sell trough any retail stores, let us know.

Where can I find information about your products?

Information about our products can be found on the product pages and on the product packaging. For more questions contact our super support at support@whysorry.com

Do you offer discounts and promotions?

Every new customer that signs up for our newsletter receives a 10% discount code. When you buy "The Trio" you get €20 off.

Are all you products vegan?

Yes, all our products is vegan.

Are your products cruelty free?

Yes, no products is tested on animals.

Does your products work on all skin types? 

Our products are created for all skin types but if you have any concerns, ask our support or consult with your doctor.

 /WS