Answers to Questions

When will my order be shipped?

If you order before 12:00 CET, your order will be shipped the same day. If your order is placed after 12:00 CET, it will be shipped the next day.

(CET = Central European Time)

When will I receive my tracking number?

You will receive your tracking number as soon as your order has been shipped.

When will I receive my order?

Sweden: 2-4 days. Rest of the EU: 3-5 days. Outside the EU: 5-8 days.

How can I contact you?

Contact our super support at for all inquiries.

When should I expect a response from your support?

98% of our replies are sent to customers within 10 minutes (Monday-Friday 08:00-18:00 CET and Sunday 11:00-16:00 CET).

What forms of payment do you accept?

We accept online payments via Visa, Mastercard, American Express, Paypal, Klarna pay later, Klarna slice it, and Klarna pay now.

I entered the wrong email in my order, how do I get my order information?

Write to our support, and we will change your email to the email address from which we receive your email. Then, we'll resend your order information.

Where can I purchase WHYSORRY products?

Our products are currently only available on our website If you'd like to see us stocked in a particular store, please let us know.

Where can I find information about your products?

Information about our products can be found on the product pages and product packaging. For further questions about our products, contact our super support at

Do you offer discounts?

Every customer who signs up for the newsletter receives a 10% discount code. Returning customers will also receive a discount code sometime after receiving their order. When purchasing "The Trio", we offer a certain discount.

Are all your products vegan?

Yes, all our products are vegan.

Are all your products Cruelty-Free?

Yes, none of our products are tested on animals.

Do your products work for all skin types?

Our products are suited for all skin types. If you have any concerns, contact our support or consult your doctor.